Ubouk

Help Center

How can we help?

Step-by-step tutorials for every part of the platform, from your first program to payroll. Search by keyword or browse by module.

Getting started

Your first hour: find your way around, connect payments, invite your team.

Programs & activities

Seasons, camps and clinics: schedules, forms, types and venues.

Store & memberships

Sell gear and membership plans on your public portal.

Clients & attendance

Families, registrations, change requests and session check-ins.

Money & invoicing

Invoices, partial payments, refunds, credit notes and client statements.

Money & invoicing~10 min
Create and send an invoice

Select a client and catalog items, review the total, then save or send an invoice.

8 stepsRead tutorial →
Money & invoicing~7 min
Refund with a credit note

Reverse part or all of an invoice (as account credit or a real card refund) with clean books.

6 stepsRead tutorial →
Money & invoicing~5 min
Create promo codes

Percentage or fixed discounts with usage limits and expiry.

4 stepsRead tutorial →
Money & invoicing~8 min
Let families pay by installments

Offer discounted course payments in registration and family cart checkout, with a choice of before-start or after-start timing.

7 stepsRead tutorial →
Money & invoicing~6 min
Find and export your reports

Choose operational insights or a financial report, set the right dates, and export the result.

5 stepsRead tutorial →
Money & invoicing~4 min
Record offline and partial invoice payments

Record cash, cheque, e-transfer or organization payments and verify the remaining invoice balance.

3 stepsRead tutorial →
Money & invoicing~4 min
Write off an uncollectible invoice balance

Reduce an outstanding issued invoice with an expense account, date and audited reason.

3 stepsRead tutorial →
Money & invoicing~4 min
Group invoice lines and download client statements

Choose invoice grouping and generate a dated statement of account for a family.

3 stepsRead tutorial →
Money & invoicing~6 min
Create automatic multi-course discounts

Set eligible courses, participant or family counting, and progressive discount tiers.

5 stepsRead tutorial →
Money & invoicing~5 min
Edit and deactivate promotions

Find promo codes and automatic discounts in one list and maintain their settings.

4 stepsRead tutorial →
Money & invoicing~4 min
Control how discounts combine

Compare automatic discounts with promo codes and understand the resulting total.

3 stepsRead tutorial →
Money & invoicing~10 min
Register a family with multi-course savings

Register multiple courses and participants together, then choose full payment or eligible installments after discounts.

8 stepsRead tutorial →
Money & invoicing~5 min
Apply multi-course discounts to new invoices

Bill qualifying courses together and check automatic, promo and manual adjustments.

4 stepsRead tutorial →
Money & invoicing~5 min
Manage multi-course promotions with the assistant

Ask the assistant to inspect, create or change automatic discounts and check invoice savings before saving.

4 stepsRead tutorial →
Money & invoicing~5 min
Issue bulk program credits and refunds

Select programs, review each client’s eligible amount, and choose account credit or a refund.

4 stepsRead tutorial →
Money & invoicing~4 min
Save a client card with their consent

Use a secure Stripe setup page in person or share a link without taking a payment.

3 stepsRead tutorial →

Accounting & financial reports

Accounts, batches, recognition, reconciliation and all 12 financial reports.

Accounting & financial reports~5 min
Set up your chart of accounts

Choose your accounting basis, add accounts, and maintain the accounts used by your financial reports.

4 stepsRead tutorial →
Accounting & financial reports~5 min
Map sales and payment accounts

Route programs, rates, memberships, products and payment methods to the right accounts.

4 stepsRead tutorial →
Accounting & financial reports~4 min
Map tax accounts and invoice tax labels

Set the tax account, agency, registration number and bilingual invoice description for each component.

3 stepsRead tutorial →
Accounting & financial reports~5 min
Close batches and reconcile Stripe payouts

Review open totals, close batches manually or on a schedule, and track verified payout lots.

4 stepsRead tutorial →
Accounting & financial reports~5 min
Recognize deferred revenue manually or by session

Release earned program revenue, or schedule recognition from the program’s sessions.

4 stepsRead tutorial →
Accounting & financial reports~4 min
Close and reopen an accounting month

Protect a reviewed month from new postings and use an owner override when corrections are required.

3 stepsRead tutorial →
Accounting & financial reports~4 min
Use aged balances for payment reminders

Connect existing unpaid-balance automations to overdue buckets and stop reminders after payment.

3 stepsRead tutorial →
Accounting & financial reports~8 min
Export your journal to accounting software

Match accounts and clients, then download generic, QuickBooks or Sage/Acomba journals and export summaries.

7 stepsRead tutorial →
Accounting & financial reports~4 min
Read the sales summary

Understand gross sales, discounts, credits, refunds and net sales by account.

3 stepsRead tutorial →
Accounting & financial reports~6 min
Read detailed sales and registration answers

Inspect invoice lines, credit notes, receipts, participants and form answers.

5 stepsRead tutorial →
Accounting & financial reports~5 min
Read detailed cash sales and fees

Trace settled sales, allocated tax, refunds and processing fees by invoice line.

4 stepsRead tutorial →
Accounting & financial reports~4 min
Read revenue by client

Compare each client’s net sales using the organization’s accounting basis.

3 stepsRead tutorial →
Accounting & financial reports~4 min
Read aged receivables

Identify outstanding balances by due date and overdue bucket.

3 stepsRead tutorial →
Accounting & financial reports~4 min
Read client balance summaries

Compare outstanding debt, available account credit and the net balance for each client.

3 stepsRead tutorial →
Accounting & financial reports~4 min
Track late and upcoming instalments

See which scheduled amounts remain unpaid and when they are due.

3 stepsRead tutorial →
Accounting & financial reports~4 min
Read the accounts receivable journal

Trace sealed entries affecting receivables using accounts, references, debits and credits.

3 stepsRead tutorial →
Accounting & financial reports~5 min
Investigate payments, refunds and failed attempts

Read transaction status, method, refunded amounts and failure reasons.

4 stepsRead tutorial →
Accounting & financial reports~4 min
Review adjustments and discounts

Trace write-offs, credit notes, cancellations, fees and discounts included in prices.

3 stepsRead tutorial →
Accounting & financial reports~4 min
Read taxes collected and refunded

Compare collected, refunded and net tax by component for settled payments.

3 stepsRead tutorial →
Accounting & financial reports~4 min
Prepare the tax remittance worksheet

Compare output tax invoiced and credited with tax collected and refunded for a filing period.

3 stepsRead tutorial →
Accounting & financial reports~4 min
Ask the assistant about your accounts

Ask for account revenue, aged balances, invoice entries or an authenticated journal download.

2 stepsRead tutorial →

Messages

Email a family, a program group or your subscribers.

Marketing

Contacts, campaigns, automations, loyalty and referrals.

Workforce

Employees, schedules, timesheets, time off and payroll.

Settings & security

Portal customization, taxes, audit log and account security.