Help Center
Step-by-step tutorials for every part of the platform, from your first program to payroll. Search by keyword or browse by module.
Your first hour: find your way around, connect payments, invite your team.
A five-minute tour: the three dashboards, the top bar, global search and where everything lives.
The guided checklist that takes a brand-new organization to its first registration.
Connect your organization’s Stripe account using the available connection method and verify it before collecting payments.
Add coaches, managers and volunteers with a role that matches what they should see.
Ask about your organization, prepare supported actions and review changes before approving them.
Seasons, camps and clinics: schedules, forms, types and venues.
Publish a season, camp, league or clinic that families can register for on your portal.
Camp weeks, time slots or divisions: one program, several options families choose between.
Maintain the two dropdowns every program uses: your program types and your venues.
Collect medical info, emergency contacts and signed waivers with reusable form templates.
See every session across programs in one month view, and fix individual dates, times and venues.
Reuse selected programs, adjust the new period and review its sessions before creating drafts.
Sell gear and membership plans on your public portal.
Jerseys, equipment and fan gear: list items on your portal, take payment online, fulfill in person.
Annual club memberships and passes: perks, member pricing and members-only programs.
Families, registrations, change requests and session check-ins.
Every family in one place: registrations, invoices, memberships, documents, notes and history.
When a family asks to cancel, transfer or update a registration from their account, it lands here for your decision.
Session-by-session check-ins per program: who's present, late or absent.
Move an existing registration while keeping its agreed price and payment schedule.
Invite another adult to view registrations and schedules using their own verified account.
Invoices, partial payments, refunds, credit notes and client statements.
Select a client and catalog items, review the total, then save or send an invoice.
Reverse part or all of an invoice (as account credit or a real card refund) with clean books.
Percentage or fixed discounts with usage limits and expiry.
Offer discounted course payments in registration and family cart checkout, with a choice of before-start or after-start timing.
Choose operational insights or a financial report, set the right dates, and export the result.
Record cash, cheque, e-transfer or organization payments and verify the remaining invoice balance.
Reduce an outstanding issued invoice with an expense account, date and audited reason.
Choose invoice grouping and generate a dated statement of account for a family.
Set eligible courses, participant or family counting, and progressive discount tiers.
Find promo codes and automatic discounts in one list and maintain their settings.
Compare automatic discounts with promo codes and understand the resulting total.
Register multiple courses and participants together, then choose full payment or eligible installments after discounts.
Bill qualifying courses together and check automatic, promo and manual adjustments.
Ask the assistant to inspect, create or change automatic discounts and check invoice savings before saving.
Select programs, review each client’s eligible amount, and choose account credit or a refund.
Use a secure Stripe setup page in person or share a link without taking a payment.
Accounts, batches, recognition, reconciliation and all 12 financial reports.
Choose your accounting basis, add accounts, and maintain the accounts used by your financial reports.
Route programs, rates, memberships, products and payment methods to the right accounts.
Set the tax account, agency, registration number and bilingual invoice description for each component.
Review open totals, close batches manually or on a schedule, and track verified payout lots.
Release earned program revenue, or schedule recognition from the program’s sessions.
Protect a reviewed month from new postings and use an owner override when corrections are required.
Connect existing unpaid-balance automations to overdue buckets and stop reminders after payment.
Match accounts and clients, then download generic, QuickBooks or Sage/Acomba journals and export summaries.
Understand gross sales, discounts, credits, refunds and net sales by account.
Inspect invoice lines, credit notes, receipts, participants and form answers.
Trace settled sales, allocated tax, refunds and processing fees by invoice line.
Compare each client’s net sales using the organization’s accounting basis.
Identify outstanding balances by due date and overdue bucket.
Compare outstanding debt, available account credit and the net balance for each client.
See which scheduled amounts remain unpaid and when they are due.
Trace sealed entries affecting receivables using accounts, references, debits and credits.
Read transaction status, method, refunded amounts and failure reasons.
Trace write-offs, credit notes, cancellations, fees and discounts included in prices.
Compare collected, refunded and net tax by component for settled payments.
Compare output tax invoiced and credited with tax collected and refunded for a filing period.
Ask for account revenue, aged balances, invoice entries or an authenticated journal download.
Email a family, a program group or your subscribers.
Contacts, campaigns, automations, loyalty and referrals.
Add contacts one by one, paste a list, or import a CSV, with consent handled correctly from day one.
Saved audience rules (by tag, program history, engagement or location) that update themselves.
From blank page or template to a sent, measured campaign: subject, audience, preview, send.
Build a branded layout once, reuse it for every campaign, plus the system templates that ship ready-made.
Emails that send themselves: welcome after registration, payment reminders, abandoned carts, birthdays, win-backs.
Points that turn into credit, and refer-a-family links that grow your club from the inside.
Newsletter signup forms for your portal, and trackable QR codes for gym posters and flyers.
Review marketing eligibility, respect excluded contacts and check your sender identity.
Employees, schedules, timesheets, time off and payroll.
Build your team roster: profiles, departments, hourly rates and portal access for self-service.
Create a shift, check its employee and times, resolve conflicts, then publish the week.
Published shifts become timesheet entries by themselves; you adjust real hours, approve, and lock for payroll.
Requests, approvals, multi-type leave balances, and how time off feeds the schedule's conflict warnings.
Review the period, resolve readiness checks, verify totals and prepare the payroll export.
Certifications with expiry dates, onboarding checklists, notes and reviews, per employee, in one place.
Departments, shift roles, pay rules, leave types, statutory holidays and manager permissions.
Portal customization, taxes, audit log and account security.
Country, sales taxes, timezone, your subscription plan and plan billing: the foundation everything sits on.
Branding, identity, policies, testimonials and announcements: everything families see, no code required.
Every staff action, recorded as it happens: who changed what, and when.
Two-step verification, step-up checks on sensitive actions, and good account hygiene for staff.