Money & invoicing~4 min · 3 steps

Write off an uncollectible invoice balance

Reduce an outstanding issued invoice with an expense account, date and audited reason.

1
Open the write-off controls
Open the issued invoice with an outstanding balance and expand Write off a balance. Accounting access is required. Drafts, void invoices, credit notes and fully settled invoices do not offer this action. Use a write-off when reducing an uncollectible debt; use a credit note for a price correction or refund.
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2
Specify the amount and expense
Enter the amount to write off, no more than the remaining balance. Set Date, choose Expense account (normally Write-offs) and enter a clear Reason. A partial write-off leaves the rest due. Check that the effective month is open.
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3
Confirm and verify the adjustment
Click Write off and read the confirmation before confirming. Ubouk creates a permanent credit note and balanced journal entry that reduce the debt. No refund or spendable account credit is sent, and no automatic tax reversal is created. Review the updated balance and Adjustments and discounts.
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Keep going

Reverse part or all of an invoice (as account credit or a real card refund) with clean books.

Trace write-offs, credit notes, cancellations, fees and discounts included in prices.

Identify outstanding balances by due date and overdue bucket.