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Money & invoicing~4 min · 2 steps

Review payment disputes

Check Stripe synchronization, disputed funds and payment-plan decisions in the dedicated report.

  1. 1

    Open the dispute report

    With payment-management permission, open Payment disputes. Check the last successful Stripe check. Use Refresh from Stripe if needed and read any synchronization error. An empty list before a successful synchronization does not establish that there are no disputes.

    Screenshot: Open the dispute report. The blue outlines identify the controls described in this step.

    Select the screenshot to enlarge it. The blue outline marks the control to use.

  2. 2

    Inspect the disputed payment and plan

    Read the dispute status, withdrawn funds and related payment details. If the report requests a payment-plan decision, review the displayed consequences before saving it. A dispute is distinct from a club-issued credit note or refund; verify the payment outcome separately.

    Screenshot: Inspect the disputed payment and plan. The blue outlines identify the controls described in this step.

    Select the screenshot to enlarge it. The blue outline marks the control to use.

Keep going

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